Privacy policy

At Kouross, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and discretion. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website or engaging with our services.

1. Information We Collect

When you browse or shop on kourossonline.com, we may collect the following types of personal information:

  • Contact Information: Full name, email address, phone number, billing and shipping address
  • Order Information: Items purchased, order history, payment details (processed securely by third-party payment providers)
  • Account Information: If you create an account, we store your login details securely
  • Browsing Information: IP address, browser type, pages visited, time spent, and device type via cookies or analytics tools
  • Communication History: Emails or messages exchanged with our customer service team

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders
  • To provide customer support and respond to inquiries
  • To improve your shopping experience on our website
  • To send important order-related communications
  • To inform you about new arrivals, offers, or events (only if you opt in)
  • To comply with legal obligations and prevent fraudulent activity

3. Data Security

We take your privacy seriously. All personal information is stored on secure servers, and transactions are encrypted via SSL (Secure Socket Layer) technology. We do not store or have access to your complete payment details—these are processed securely through trusted third-party providers.

4. Sharing Your Information

Kouross does not sell, rent, or trade your personal data. We may share your information with:

  • Trusted service providers such as couriers, payment processors, and IT partners, only as necessary to fulfill your order
  • Law enforcement or regulatory bodies, when required to comply with applicable laws

These parties are contractually obligated to protect your information and use it only for the agreed purpose.

5. Your Rights

As a customer, you have the right to:

  • Access the personal data we hold about you
  • Correct or update your personal details
  • Request the deletion of your account or data
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please email us at louis@kourossonline.com

6. Cookies & Analytics

We use cookies to enhance your browsing experience and collect anonymous data through tools like Google Analytics. You may disable cookies through your browser settings, though some site features may be affected.

7. Marketing Communications

You will only receive marketing emails if you have opted in. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

8. Changes to This Policy

We reserve the right to update this Privacy Policy when necessary. All changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about your personal data, please contact:

Kouross Flagship Store
Anexartisias 178, Limassol, Cyprus